Xerox^® IT Services

Secure and reliable IT support services for small and medium-size businesses.

Find a Xerox Business Solutions office near you

Xerox^® IT Services is a comprehensive, customizable suite of end-to-end IT services and solutions. From hardware procurement and help desk support, to security and automation, Xerox is a strategic partner you can count on.

Why Choose Xerox IT Services?

As a global provider of technology solutions and services, Xerox offers a wide range of products and services that cover Managed IT services to cloud migrations and critical information security management — locally offered by experts from our Xerox Business Solutions Companies. We help you solve today’s workplace challenges while preparing your employees for whatever comes next. Simply put, we manage your technology so you can manage your business.

Is work getting in the way of work?

From automated filing systems to managed IT services, and everything in between.

WE MAKE WORK, WORK

End-to-end IT Services and Solutions

We offer a full range of IT Solutions to optimize your business. Learn more about each of our offerings below.

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IT Hardware & Software

When it comes to IT hardware and software, Xerox IT Services is your one stop shop. We partner with leading IT hardware and software manufacturers to provide best in breed solutions unique to each customer’s needs and budget requirements. Our offerings include solutions for:

Laptops/desktops/servers
Software
Cloud service subscriptions
IT peripherals
Wireless hardware
Network gear and accessories

Woman in office next to a Xerox B215 printer

IT Product Support and Services

Get support from start to finish. Our engineers and architects have the skills and experience to design and support IT Solutions to make your business run smoother and be more efficient. We’ll make your IT upgrade process easy with hassle free and expedited deployments. Our white glove service streamlines the upgrade/refresh process of your devices by managing the pre-deployment inspection, imaging/enrollment, asset tagging, inventory logging, sanitation and more. Flexible warranty options and depot repair services are designed to fit the varying needs of any organization. Our offering includes the following:

Product deployment
Install and configuration
PC imaging and asset tagging
Depot repair
Warranty services

Men standing next to conveyor belts in a warehouse, looking at a tablet

IT Professional Engineering Services

Our experts will help you identify unique challenges and map out a technology path to address your IT infrastructure, digitization or cybersecurity needs. No matter what your project is, our team is staffed with IT professionals with hands-on experience who are ready to help. As your IT partner, we will work together to boost your performance. Our professionals will develop, deliver and support quality service designed to meet your needs.

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Network Assessments & Implementation

Network design
Core infrastructure design
Network implementation
Data storage services

Security Assessments & Implementation

Advanced threat services
Security monitoring
Vulnerability management
Data security services

Cloud Assessments & Implementation

Cloud services
Cloud backup
Hybrid cloud services
Cloud migration

Project Related Staffing

Contract (staff augmentation)
Contract-to-hire
Direct hire

Managed IT Services

Our Managed IT Services team will monitor, manage and support your entire IT infrastructure. We keep your business up and running at optimum performance levels. From the desktop to the data center we offer fully managed support including 24/7 remote monitoring and management as well as help desk and information security support.

Our team will work with you to customize a strategy that drives down costs while improving the consistency, security and quality of your IT experience. Benefits include the following:

Proactive IT support that improves reliability and security
Clear visibility of your current technology along with support from a virtual CIO to work with you to plan and implement your technology strategy
Dedicated network admin
Remote monitoring and management
Managed data protection / information security support

Download brochure

Information Security / Cybersecurity

Organizations today are increasingly vulnerable to cybersecurity threats. Attackers are more adept at breaching the traditional data security infrastructure. Xerox can help design, implement and manage the correct security policy (unique to your business) to protect you and your clients’ critical data. Get a greater peace of mind knowing your business is safe and secure. Learn more about Xerox^® IT Services managed security services

Infrastructure Security Management

Advanced malware protection (including Ransomware)
Web security
Email security (including phishing and SPAM)
Endpoint security clients
Access control and policies
Firewalls
VPN
Network security
Next generation IPS (Intrusion Prevention System)

Infrastructure Security Evaluation

Security assessments
Vulnerability assessment
Penetration testing
Security incident response

Infrastructure Risk Management

A comprehensive, business-focused approach to Risk Management:

Business Impact Analysis: Includes analysis of your risk and security approach to determine compliance against the applicable standards, including ISO 27001, NIST 800-53, SANS 20, FFIEC, HIPAA, PCI or your own company-mandated compliance policies.
Security Remediation Plan: Customized security-focused initiatives mapping to the identified business risks.
Business Continuity Plan: Customized business continuity planning to answer, “how do we operate as a business in the event of a major computer or network outage?”

Automation

It doesn’t matter what industry you’re in, or if your business is small, medium or somewhere in between. As a strategic partner, we’re here to help you improve the way you work by automating manual processes so you can do more with less human intervention and lower costs. Xerox^® Robotic Process Automation (RPA) Service helps you stay flexible in the face of change, allowing you to save, plan and pivot as needed. We put it all together — the Xerox Automation Team assesses, builds, deploys and supports the RPA capabilities for our clients. Here’s how it works:

We evaluate our clients' current processes, no matter how big or small they are.
We work together with our clients to select workflows to automate based on business value and expected ROI.
We virtually automate and run our clients' processes using bots.
We help our clients create a better employee experience by freeing up their staff to focus on higher-value work while bots take on routine jobs.

Learn more about Robotic Process Automation Download brochure Watch video

Robotic hand touching a transparent screen with graphs and maps

Data Solutions

We provide data solutions that help our clients succeed in an ever-changing world. We help you plan the right strategy and roadmap for your business, then we execute on implementation. With our expertise, we help transform your legacy business processes into a modern cloud-based system that keeps your company competitive for years to come. Our Offerings Include the following:

Master Data Management (MDM)
Product Information Management (PIM)
Integration Platforms (iPaas)
Cloud Data Warehouse/Platforms
eCommerce & Custom Web Development

Person wearing glasses with data reflection in the glasses.

FAQs: Overcoming IT Challenges

How can Xerox help my business save money on IT services?

Our experts work with your business to identify automation opportunities and uncover cost savings on expenses like cloud storage. Customers gain access to IT professionals who understand how to efficiently design systems and processes to lower costs without impacting performance, reliability, and security.

Can you help my company address cybersecurity concerns?

Yes, Xerox managed security services are tailored to your organization’s needs. We can support you with risk assessment and scoring, securing devices and networks, vulnerability management, proactive monitoring, responding to cyber threats and more. We can be your complete Security Operations Center (SOC) or act as a seamless extension of your IT department. Our data protection solutions include backup support (local and cloud), restores, and data recovery and failover support. Our team provides remote monitoring and management to proactively monitor your endpoints, networks, and computers.

How can you assist me with staffing challenges?

Xerox IT Services customers gain access to a wide range of specialized engineers. The help desk, dedicated Network Admins, and Virtual CIO work with your business to ensure IT needs are met. Additional experts can consult on a case-by-case basis or may be engaged by project with a contract, contract-to-hire or direct-hire arrangement.

What kind of support does the help desk offer?

Our US-based help desk is comprised of highly skilled engineers who focus on providing timely and high-quality solutions for your issues. You can also get customized access to our support depending on your needs – we can provide round-the-clock assistance or just help out during your business hours. Choose what works for you. Specific services include support for your endpoints, dispatch maintenance (Patching, AV) to your workstations, resolution of service tickets, triage and escalation, and moves, adds and changes.

What is the role of the dedicated Network Admin?

The dedicated Network Admin assigned to your account is responsible for managing and updating your IT network to keep it running smoothly. Our Network Admins are highly competent and can easily recognize areas that need improvement. They are knowledgeable on all the latest updates in software and will ensure that your business’s network always remains updated. Services include development and maintenance of client network documentation (including topology and IT assets), implementation of technology standards for efficiency, security and compliance, and on-site visits for proactive and preventative maintenance.

How does the dedicated Virtual CIO support my business?

As part of our Managed Services offering, a dedicated Virtual CIO is assigned to your account. The Virtual CIO is a trusted advisor who will meet with you regularly to ensure that your technology is aligned with your organization’s goals. Services include the development and support of IT strategy and budget planning quarterly business reviews and ongoing guidance to better identify and understand business risks.

Customer Success Stories

LeChase Construction streamlines document processes with Xerox RPA YouTube Video

Mott Corporation streamlines document processes with Xerox RPA YouTube Video

A woman at a large shared desk sorting papers

How Lexitas Uses Xerox RPA to Save Hundreds of Employee Work Hours Each Month.

See how a litigation support company put routine tasks on autopilot with Xerox Robotic Process Automation (RPA).

Learn more

PharmaJet Brings Needle-Free Vaccine Injections to the World, with an Assist from Xerox

The Denver-based company partnered with Xerox to overhaul its IT systems, allowing them to seamlessly transition to Work From Anywhere at just the right time.

Learn more

Some hiking gear and a bag of Burts Potato Chips next to a stream

How Xerox’s IT Solution Recipe Improved Burts Chips

See how Burts Chips significantly reduced time spent on IT issues with the help of Xerox IT Services.

Learn more

One simple solution helped thousands of students.

Buena Park School District in California’s Orange County serves a diverse ethnic and socio-economic student population of approximately 4,600 students in five elementary schools, two middle school campuses, and one K-8 online academy. Find out how we helped teachers and staff save time, improve communication with parents in their preferred language, and ultimately enhance the learning experience for all.

Learn more

Don't let work flexibility create cyber vulnerability.

Learn more

Xerox^® Robotic Process Automation

Stay ahead and agile by automating manual workflows. Xerox^® Robotic Process Automation Service lets you get more done in less time and with fewer resources. We’ll work with you to identify exactly what processes would benefit the most from automation.

Imagine if you were free to focus on the big picture while bots took care of your manual tasks.

Learn more

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Managed IT Services

We offer flexible and smart IT service bundles to address your evolving business needs.

Services	Managed Workstation	Managed Network & Server	Managed IT
Helpdesk Support
Workstation Maintenance (Patching, AV)	Y	—	Y
End Point Support	Y	—	Y
Business Hour Helpdesk Support (8am-5pm M-F)	Y	Y	Y
24x7x365 Helpdesk Support	Optional	Optional	Optional
Dedicated Virtual CIO
Quarterly Business Reviews	Y	Y	Y
IT Strategy and Budget Planning	Y	Y	Y
Dedicated Network Admin
Develop and Maintain Technical Documentation	Y	Y	Y
Identify Trends and Technical Risks	Y	Y	Y
Remote Monitoring & Management
Infrastructure Support (e.g., Servers, Network, Firewall)	—	Y	Y
Vendor Management (e.g., Line of Business Applications, ISP, Voice)	Y	Y	Y
24x7x365 Proactive Monitoring and Business Hour Issue Resolution	Optional	Optional	Optional
24x7x365 Incident Resolution	Optional	Optional	Optional
Microsoft Operating System Patching	Y	Y	Y
Windows Antivirus Management	Y	Y	Y
Email Security (Antivirus/Anti-spam/Filtering/Threat Detection)	Optional	Optional	Optional
Complete Email Protection (Email Security Plus Cloud Archiving and Backup)	Optional	Optional	Optional
Total Email Protection (Complete Plus AI, Heuristics and Phishing Training)	Optional	Optional	Optional
3rd Party Application Patching	Optional	Optional	Optional
Web Filtering	Optional	Optional	Optional
End User Security Awareness Training	Optional	Optional	Optional
Follow Me Filtering (DNS Based)*	Optional	Optional	Optional
Trusted Devices and Device Location*	Optional	Optional	Optional
Multi-Factor Authentication*	Optional	Optional	Optional
Single Sign-On	Optional	Optional	Optional

Services	Managed Backup	Managed Backup & Continuity
Managed Data Protection	—	—
Monitor and Manage Supported Backup Solutions	Y	Y
On-Site Backups (Local Backups)	Y	Y
Off-Site Backups (Cloud Replicated Backups)	Y	Y
File and Folder Restores	Y	Y
Monthly Test Restores	Y	Y
Data Recovery Support	Y	Y
Local Failover	—	Y
Cloud Failover	—	Y