ZA CONTACT INFO

Table of Contents

1. Performing the Contact Info Request
2. Possible Responses
2.1. 1000: Contact Info Command Completed Successfully
2.2. 2303: Contact Does Not Exist

EPP Contact Info

Notes

1. As the Registrar of Record, all information regarding the contact object will be presented on request.

2. All ZA Namespaces do not make use of the <contact:pw> or <contact:disclose> elements. This means that regardless of the requesting registrar, all the informaiton pertaining to a contact object will be returned on a successful request.

Click Here For Example Contact Info Request

<epp xmlns="urn:ietf:params:xml:ns:epp-1.0">
<command>
    <info>
      <contact:info xmlns:contact="urn:ietf:params:xml:ns:contact-1.0">
        <contact:id>contactID</contact:id>
      </contact:info>
    </info>
</command>
</epp>

Possible Responses

The following are possible responses from our server.

1000: Contact Info Command completed successfully

A response code of 1000 means that the server has received and processed the request.

Click Here For Example 1000 Response

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="1000">
      <epp:msg>Contact Info Command completed successfully</epp:msg>
    </epp:result>
    <epp:resData>
      <contact:infData xmlns:contact="urn:ietf:params:xml:ns:contact-1.0">
        <contact:id>contactid</contact:id>
        <contact:roid>CTC_1K-PDT</contact:roid>
        <contact:status s="linked"/>
        <contact:status s="pendingUpdate"/>
        <contact:postalInfo type="int">
          <contact:name>A Registrant</contact:name>
          <contact:org>An Organisation</contact:org>
          <contact:addr>
            <contact:street>12 Fake Place</contact:street>
            <contact:street>22 False Street</contact:street>
            <contact:street>A Suburb</contact:street>
            <contact:city>City</contact:city>
            <contact:sp>NProvince</contact:sp>
            <contact:pc>1111</contact:pc>
            <contact:cc>CC</contact:cc>
        </contact:addr>
      </contact:postalInfo>
        <contact:postalInfo type="loc">
          <contact:name>A Registrant</contact:name>
          <contact:org>An Organisation</contact:org>
          <contact:addr>
            <contact:street>12 Fake Place</contact:street>
            <contact:street>19 False Street</contact:street>
            <contact:street>A Suburb</contact:street>
            <contact:city>City</contact:city>
            <contact:sp>Province</contact:sp>
            <contact:pc>2222</contact:pc>
            <contact:cc>CC</contact:cc>
        </contact:addr>
      </contact:postalInfo>
        <contact:voice>+01.115551234</contact:voice>
        <contact:fax>+01.234567890</contact:fax>
        <contact:email>registrant@email</contact:email>
        <contact:clID>currentregistrar</contact:clID>
        <contact:crID>createregistrar</contact:crID>
        <contact:crDate>2010-01-01T10:24:39Z</contact:crDate>
        <contact:upID>currentregistrar</contact:upID>
        <contact:upDate>2010-01-02T21:56:10Z</contact:upDate>
    </contact:infData>
    </epp:resData>
    <epp:trID>
      <epp:svTRID>ZARC-EPP-13F36D858C7-1FE41</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

2303: Contact does not exist

A response code of 2303 means that the contact queried can not be identified in the registry database. Please review the <contact:id> element value.

Click Here For Example 2303 Response

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
<epp:response>
    <epp:result code="2303">
      <epp:msg>Contact does not exist</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZARC-EPP-13F36D79F46-10EF4</epp:svTRID>
    </epp:trID>
</epp:response>
</epp:epp>

Last update: 23-02-2023 08:07:42

Technical Support

All issues and questions relating to the ZA EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. If you have an account, please log on to the Registrar Portal and submit a support request online.

Registrar Noticeboard

Click here for the latest status updates.

Office Closure

Dear Registrar,

As Wednesday, 1 May approaches - a South African public holiday marking Workers' Day, we extend warm wishes for a safe and restful celebration to you and your family. Please be informed that our office will be closed on Wednesday, 1 May and will resume operations on Thursday, 2 May 2024. Support services will remain accessible during this period. Feel free to reach out to us via phone at +27 11 314 0077 or email us at support@zarc.net.za, and we will be happy to assist. We sincerely appreciate your ongoing support.

Warmest Regards,

The ZARC Team.