1GLOBAL’s Post

For Daniel Mak from HGC Global Communications in Hong Kong, the tech support he receives from the team at iXLink adds exceptional value to the service itself.   The team assists him with daily operations, such as creating and updating Price List Receipt (PLR) and Distribution (PLD) Link Codes, and changing templates and recipients for PLR Link Codes. Beyond the team’s professionalism, responsiveness, and efficiency, Daniel is impressed with the team’s proactive approach in notifying him whenever any transactions fail in downstream routing and billing services. These failures can lead to increased error rates and unnecessary costs. The team’s work in solving these problems in a timely manner goes above and beyond his expectations.   “You are a valuable asset to iXLink,” Daniel said.   Learn more about iXLink and what it can do for your business: https://lnkd.in/eqSNVuBD Request a demo with one of our experts: https://lnkd.in/dM6MhHGM   #ixlink #technicalsupport #automation #pricelist #telecoms

Have you or any of your customers ever missed a booking due to a late notification? Lots of people do and there are many reasons why! This will never happen with M2M Bulk SMS as we use direct network connections to deliver messages the same second on a global scale. This will ensure that non of your clients or customers miss their appointments again! To register for a free trial visit https://lnkd.in/ebVwVvdK #sms #notifications #customerexperience #Customerjourney

Have you or any of your customers ever missed a booking due to a late notification? Lots of people do and there are many reasons why! This will never happen with M2M Bulk SMS as we use direct network connections to deliver messages the same second on a global scale. This will ensure that non of your clients or customers miss their appointments again! To register for a free trial visit https://lnkd.in/ebVwVvdK #sms #notifications #customerexperience #Customerjourney

Looking to enhance your digital employee experience strategy? Gain valuable insights from how 1E has helped streamline teams' transition, enhancing IT operations and user experiences. Here's what one of our clients, Nationwide, had to say: '1E gives us the telemetry we need to proactively observe the endpoint environment, enabling real-time IT support.' - Technology Engineering Manager. #DEX #1e #digitalemployeeexperience #endusercomputing

Projections show a staggering $2.24 billion growth from 2020 to 2024 in Africa’s telecom sector. What's driving this surge?   The rollout of high-speed 5G connectivity, financial services integration and eSIM adoption. Louis Avenant, Senior Project Manager at Itemate Solutions explains how these trends are reshaping the telco landscape on the continent.   Read the full article here https://lnkd.in/dkBcuitm   #DigitalTransformation #AfricanTelecom2024 #TelcoTrends 

Have you or any of your customers ever missed a booking due to a late notification? Lots of people do and there are many reasons why! This will never happen with M2M Bulk SMS as we use direct network connections to deliver messages the same second on a global scale. This will ensure that non of your clients or customers miss their appointments again! To register for a free trial visit https://lnkd.in/exRyttSv #sms #notifications #customerexperience #Customerjourney

Secure Access is our new platform capability that enables 100% of customer service enquires to be resolved by #GigCX Experts. By verifying GigCX Expert identities, securing personal devices, and providing extended services, we empower organizations to fully leverage GigCX like never before. With Secure Access, GigCX Experts can handle the same workload as traditional contact center agents while enhancing security in the gig customer service landscape. They can confidently address all types of customer contacts, including more complex inquiries requiring access to internal systems and personal data. This enables businesses to tap into the expertise and dedication of GigCX Experts, propelling them towards unparalleled success. Read our full blog to learn more about #SecureAccess and how GigCX Experts can now do anything Contact Center Agents can! https://bit.ly/3P3Rn7Q

Staying ahead of the curve in the fast-paced cannabis industry isn't a cakewalk. Innovation is key, especially when it comes to improving communication systems for enhanced customer experience. Check out this piece from Kemp Communications LLC detailing the transformative power of VoIP & UCaaS solutions tailored for cannabis enterprises. A step towards operational excellence and market dominance!  #CannabisIndustry #VoIP #CommunicationTechnology