Delivering workspaces that support a connected workforce and deliver a sustainable future

With our North West office no longer fit for purpose either in terms of the building or the ability for us to transform it to meet our UK workplace vision, we relocated to Landmark, a brand-new office in Manchester city centre in March 2020.

The ambition for our move was to deliver a sustainable, inclusive workplace that embedded wellbeing in its design, put collaboration at the heart and supported a truly connected workforce, delivered through digital technology and collaboration. We wanted to apply circular economy principles into the fit-out and incorporate energy efficiencies in line with our UK net zero carbon and global science-based target commitments.

The space we have created at Landmark embodies the latest evolution in JLL’s own workplace standards. Our relocation, design and fit out was delivered by a multidisciplinary team, who have created a safe and differentiated experience which raises the bar for tomorrow’s workplaces.

A connected workforce

We wanted to connect our people in a way that celebrated collaborative working and provided a healthy office environment.

Desks take up less than 50% of the space and to ensure the space could evolve with our needs, a modular design was chosen to provide flexibility.

Driving activity and movement throughout the space was key, we achieved this through:

• Over 30 different work settings;
• 1 central print and coffee point;
• 72 sit-stand desks;
• An array of furniture and collaborative spaces to minimise the amount of time spent at desks.

Technology will help us measure the success of the design including

• 80 occupancy and 14 environmental sensors measure our space in real time;
• Utilisation dashboards which showcasing environmental conditions are located throughout the office enabling our people to find the best space for their needs.
• We partnered with ART Health to produce a first of its kind health study in the North West. Fitbits provided to our North West team measured several elements, before and after the move to the new office. These include staff satisfaction with the workplace, mental wellbeing, exercise levels and cognitive function.
• Guests and visitors have a frictionless experience; they receive a pre-registered digital passport which allows them to seamlessly transfer from the lobby to our space.

Wellbeing was not just a ‘tick box’

From the outset, we targeted achieving industry leading standards including WELL, BREEAM and SKA certification to verify the health, productivity and sustainability credentials of our workplace. 

12 environmental sensors measure noise, light, CO₂, temperature, humidity, particulates and volatile organic compounds which are harmful to human health. The technology enables us to adjust our environmental systems, promoting wellbeing and providing employees with a healthy and safe workspace.

The outside air is filtered through ‘MERV14’ filters to eliminate virtually all contaminants that could be harmful to health. 100 plants have been introduced, innovative NAVA ‘active green walls’ are in place throughout the space which, as well as providing attractive and stress-relieving views for employees, also actively filter the air to remove internal contaminants.

A circadian lighting scheme allows the colour temperature to be adjusted during the day supporting the body’s natural circadian rhythms, which has been shown to reduce stress, improve sleep and enhance immune system functions.

Noise management and privacy was a conscious consideration and the workplace has been designed to minimise disruptive noise, with individual telephone booths and focus rooms for calls, as well as sound baffling fabrics and panels, and sound masking.

A sustainable workplace of the future

We adopted a circular supply chain and embedded life cycle thinking into our procurement to minimise the embodied carbon in our fit-out. For instance:

• Task chairs refurbished from a major financial firm saving 61% CO₂ and 75% water compared to a new chair;
• Office finishes are from re-used materials - the kitchen and reception worktops are made of recycled yoghurt pots; carpets are made from recycled plastic and un-used yarn and ceiling features are made of 70% recycled PET plastic. Furniture and equipment, we couldn’t re-use went to the Business to Schools partnership for them to donate to as many schools as possible.
• In the construction process, FSC certified timber was utliised throughout, optimised materials selected to reduce waste, and our energy consumption measured throughout the fit-out.

The results

• Expert collaboration: Working together across our disciplines including sustainability, project management, corporate solutions, office agency and Tetris to successfully deliver the project.
• Speed of delivery: We designed, fitted out and delivered our new North West workplace in just 12 months. 
• Net zero carbon: Delivered in line with our UK 2030 net zero carbon commitment, the workspace incorporates active workplace design, wellbeing and circular economy practices.
• Re-use savings: 70% of the former office clearance was reused and savings of over £40,000 achieved by using re-purposed, instead of new, furniture.
• CO2 savings: Over 500 items were delivered from our former office clearance, achieving 45 tons of CO2(e) savings and diverting 15 tons of products back into reuse. 
• Charity: Our partnership with the Business to Schools charity ensured unused furniture - worth £30,000 - was donated to three schools.

With Covid-19 changing the nature of the office, our North West workplace has employee safety and experience at its heart. Its design provides multi-functional spaces that support the role of the office as an idea’s factory and hub for collaboration, while being responsive to the need for a healthy working environment.

Tomorrow’s workplaces are being re-iminaged. We expect to see this design and approach being replicated in more offices across our UK estate.