Telecommunication Industry Solution by Infosys

Overview

As communications enterprises consider cloud adoption, there are process harmonization challenges across operating companies (OpCos). Coexistence with legacy ERPs and OSS/BSS applications poses increasing challenges in achieving the required scalability and flexibility. In addition, increased opex and capex leads to difficulties in maintaining a sustainable cashflow.

Changes in the business environment as well as powerful convergence of multiple technologies have forced communications industry leaders to rethink their strategy.

Higher customer churn, rising resource costs, and quickly adapting to modern technologies including 5G enablement adds more complexities to telecom operations. There is a need for the communications industry to revive its operations and prioritize specific thrust areas.

To overcome these challenges, Infosys has introduced the Communications Industry Solution leveraging Oracle and an open-source platform to enable the communications industry to quickly adapt and deploy IP assets and solutions.

Telecommunication Industry Solution by Infosys helps enhance existing application capabilities with actionable and predictable insights. This makes it an obvious choice for communications enterprises.

Key Features

• Covers key processes such as network operations and security, ERP and supply chain management, human capital management, and project portfolio management
• Available for communications, telecommunications, and digital service providers
• Preconfigured and reusable solutions covering KPI improvements and business process integrated AI/ML capabilities
• Infosys IP solutions to address emerging needs of the communications industry such as improving the efficiency of store operations and monitoring KPIs, user-centric dashboards and process optimization, and improving financial KPIs
• Microservices, API-first, cloud-native architecture
• Multiple options for deployment such as on-premises, cloud, hybrid cloud
• Process intelligence through process mining
• Caters to both B2B and B2C customers

In addition, Telecommunication Industry Solution by Infosys uses the Infosys Solution Extension platform that has key dashboards and productivity solutions as well as pre-built analytics including AI/ML based ones (such as predictive quality and business KPIs). The solution also has chatbots and RPA-based automation solutions in different functional areas.