Infosys positioned as a Leader in the ISG Provider Lens™ Cybersecurity – Solutions and Services 2023 for Europe
Information Services Group (ISG), a leading global technology research and advisory firm has positioned Infosys as a Leader in the ISG Provider Lens™ Cybersecurity – Solutions and Services 2023 for Europe. In this report, ISG evaluated 30+ vendors and service providers across the Managed Security Services (MSS) – SOC quadrant. This quadrant assesses providers who can combine traditional MSS with the latest technologies, infrastructure, and experts skilled in threat hunting and incident management to fortify their clients with an integrated cyber defense mechanism. The service providers in this category must have the capability to offer services related to the operations and management of IT and OT security infrastructures via a security operations center (SOC) and the competence to handle the entire security incident lifecycle, from identification to resolution.
ISG acknowledged Infosys CyberSecurity for its Managed Security Services (MSS), and competence in securing its clients’ digital transformation journey by leveraging its managed protection detection and response (MPDR) solution, Cyber Next platform powered services as well as a wide array of proprietary tools, solution accelerators and playbooks delivered via its Global Cyber Defense Centers.
ISG also conducted a Star of Excellence survey, where Infosys scored higher than its peer average for the Europe region.
Customer Satisfaction (CX) score = Σ (Average score of provider for each of the six categories * weighted category importance score for the category)
Customer Experience (CX) Score
| Region | Infosys Score | Peer Average |
|---|---|---|
| Europe | 77.1 | 73.3 |
Managed Security Services - SOC for Germany
Frank Heuer – Principal Analyst and Lead Analyst Cyber Security DACH at ISG, appreciates Infosys for its significant presence in Germany and says, “Infosys has established itself as a leader in the German market for managed security services and is consolidating its position through strong growth in the segment in this country”
Managed Security Services - SOC for Nordics
Arun Kumar Singh – Senior Manager and Principal Analyst at ISG, in recognition of Infosys MSS capabilities in the Nordics region says, “Infosys emerges as a Leader through its as-a-service packaged security offerings powered by Cyber Next.”
Managed Security Services - SOC (Large Accounts) for U. K.
Recognizing the strategic partner ecosystem, dedicated automation team, cybersecurity COE, and global network of cyber defense center in U.K., Arun Kumar Singh – Senior Manager and Principal Analyst at ISG says, “Infosys stands out in MSS through its as-a-service packaged security offerings powered by Cyber Next.”
Below are the key call outs from the report:
- Offering wide range of services with continuous innovation - Infosys offers a wide range of managed security services which includes a broad spectrum of security technologies. Infosys CyberSecurity, along with Infosys Centre for Emerging Technology Solutions (iCETS), constantly innovates, validates and launches new solutions to enable customers to be risk resilient.
- Up-to-date information for customers - Infosys enables its customers to stay up-to-date and supports them in continuously improving their cybersecurity maturity. To achieve this, Infosys leverages its global network of Cyber Defense Centers spread across the U.S., Europe, and India.
- Underlying automation - The company’s dedicated team for automation helps build use cases, bots, and accelerators. It has developed more than 100 reusable use cases spanning Identity Access Management, Infrastructure Security and Data Security; over 200 reusable bots; automation platforms (Infosys IPs) for identity operations; and infrastructure operations and support for Sarbanes-Oxley Act (SOX) governance, patch management and vulnerability management.
- Robust partner ecosystem with strong CoE - Infosys has strategic partnerships with more than 25 leading partners that help them build collaborative solutions and go-to-market plans. Infosys’ CoE develops capability and capacity to enable business growth by competency development through training and academic collaborations, partner-led certifications, solution labs and automation for delivery excellence.
For more information on Infosys CyberSecurity Services, please visit: https://www.infosys.com/services/cyber-security.html
