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ICANN 博文

敬请阅读 ICANN 的博文，了解最新政策制定活动和区域事务等等。

关于 ICANN 投诉服务办公室和监察官的角色澄清

2017 年 05 月 18 日
作者：
Krista Papac

Krista Papac

Complaints Officer

Krista Papac is a seasoned executive with over 15 years of experience in the domain name industry. She has held a variety of roles including executive leadership and management, strategic planning, business process development, and business development.

Krista joined the ICANN Organization in May 2013 and currently serves as the Organization’s Complaints Officer. Previously Krista served as the Director of Registry Services and Engagement.

Prior to joining ICANN, Krista was the President at Klear Policy and Consulting Services. She also held the positions of Chief Strategy Officer and General Manager, Policy and Industry Affairs at ARI Registry Services, and Business Development and Sales at Iron Mountain and Verisign.

Krista holds a MBA from the University of Southern California and a BS from the University of Phoenix. She lives in Los Angeles, California.

 和
Herb Waye

Herb Waye

ICANN Ombudsman

Herb is the ICANN Ombudsman and reports directly to the ICANN Board, but is not a member of ICANN Staff. He is available to the ICANN Community for complaints about delay and unfairness within and between ICANN and the supporting organizations. Herb has an extensive background in law enforcement and alternate dispute resolution. He has been with the Office of the Ombudsman since 2006.

本部分内容不仅提供联合国六种官方语言版本，还提供以下语言版本

上个月，ICANN 组织正式启动了其投诉服务办公室，该机构将作为 ICANN 现有投诉流程（例如合同合规部、重审请求以及监察官）的补充。但是，我们发现投诉服务办公室与监察官办公室在职责范围方面的区别有些模糊不清。我们希望借助此博文澄清和区分两个办公室的角色和职责范围。

  监察官 投诉官
职能
  • 独立职能，向 ICANN 董事会报告，不向 ICANN 组织报告
  • ICANN 章程授权成立
  • ICANN 组织内的职能
  • 由首席执行官设立
报告 对象
  • ICANN 董事会（依据 ICANN 章程）
  • 监察官独立于 ICANN 组织的其他机构
  • ICANN 组织，直接向总法律顾问报告
  • 与 ICANN 组织高管团队和员工合作
保密性
  • 保密流程
  • 透明度为默认水平，但如果投诉人要求，则可能会受到保密限制
范围
  • 调查因 ICANN 社群成员认为其受到 ICANN 员工、董事会或 ICANN 选区机构的不公正对待而提起的投诉
  • 可能需要调查导致不公平的系统性问题
  • 评估与 ICANN 组织有关的问题和投诉。
    • 例如，可能与请求的处理方式、流程未被遵守、问题处理不完善相关的问题
  • 可能需要调查系统性组织问题

我们完全能预计到两个办公室收到的投诉中会有一些重叠，尤其是在初期阶段，因此两个办公室将在适当情形下共同合作，将投诉交给对方。虽然我们的工作相互独立，且报告对象为 ICANN 生态系统的不同部分，但我们的目标都是为 ICANN 组织、董事会和社群提供更多的问责制和透明度，从而为实现 ICANN 的使命做出贡献。

请注意，投诉服务办公室及其流程预计将随着时间的推移不断发展和演变。如果您对投诉服务办公室有任何问题、想法、建议或意见，请随时直接与克里斯塔 (Krista) 联系。

如需更多有关投诉服务办公室的信息，请点击此处。

如需更多有关监察官办公室的信息，请点击此处。

Authors

Krista Papac

Krista Papac

Complaints Officer
Krista Papac

Krista Papac

Complaints Officer

Krista Papac is a seasoned executive with over 15 years of experience in the domain name industry. She has held a variety of roles including executive leadership and management, strategic planning, business process development, and business development.

Krista joined the ICANN Organization in May 2013 and currently serves as the Organization’s Complaints Officer. Previously Krista served as the Director of Registry Services and Engagement.

Prior to joining ICANN, Krista was the President at Klear Policy and Consulting Services. She also held the positions of Chief Strategy Officer and General Manager, Policy and Industry Affairs at ARI Registry Services, and Business Development and Sales at Iron Mountain and Verisign.

Krista holds a MBA from the University of Southern California and a BS from the University of Phoenix. She lives in Los Angeles, California.

Herb Waye

Herb Waye

ICANN Ombudsman
Herb Waye

Herb Waye

ICANN Ombudsman

Herb is the ICANN Ombudsman and reports directly to the ICANN Board, but is not a member of ICANN Staff. He is available to the ICANN Community for complaints about delay and unfairness within and between ICANN and the supporting organizations. Herb has an extensive background in law enforcement and alternate dispute resolution. He has been with the Office of the Ombudsman since 2006.

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