Buy iPhone 15

Frequently Asked Questions

  • An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • To spread the cost of your iPhone with monthly payments, simply select your new iPhone and whether you’d like the option of trade-in, then select Monthly Payments. You can also add AppleCare+ if desired.

    As part of checkout, you’ll complete the Barclays loan application. Barclays will notify you of their decision immediately. If you have an iPhone to trade-in, we’ll either apply its value as an instant credit to your loan amount, or recycle it for free if it’s not eligible for trade-in.

    If you have a trade-in, we’ll send further instructions.

    Learn more about financing options

  • The iPhone Upgrade Programme is the easiest way to upgrade to the latest iPhone, and also offers the security and protection of AppleCare+. With this programme, you’re eligible to upgrade to a new iPhone after 11 payments. Simply trade in your current iPhone and start the programme again with your choice of a new model, colour, and storage capacity

    If you’d like to participate in the iPhone Upgrade Programme, you can learn more about joining here (opens in new window). If you’re already part of the programme, check whether you are eligible to upgrade today and reserve your new iPhone online or using the Apple Store app. Then visit an Apple Store to trade in your current iPhone and start a loan agreement for your new iPhone.

    Note: As part of the iPhone Upgrade Programme, we will arrange for you to trade in your current iPhone. Do not use the standard Apple Trade In (opens in new window) option.

    Check your upgrade eligibility now (opens in new window)

  • iPhone 15 Pro, iPhone 15, iPhone 14, iPhone 13 and iPhone SE are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here (opens in new window).
  • iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.

  • Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.

    Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all of your data transferred, free of charge (iOS 15 required).

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the Move to iOS app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/en-gb/HT201269 (opens in new window).

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us for free within 14 days of receipt. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges (opens in new window)