Frequently Asked Questions
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An unconnected iPhone purchased from the Apple website is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and plan that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
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iPhone 15 Pro, iPhone 15, iPhone 14, iPhone 13 and iPhone SE are 5G capable. For 5G access, you need to activate your iPhone with a carrier that offers 5G service. Some carriers may also require a 5G service plan or a new SIM. Contact your carrier for more information. Learn more about carriers in your country
here (Opens in a new window).
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All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. If you financed your iPhone with your service provider, contact them to verify that you can roam internationally.
Availability of 5G and LTE data varies in some countries or regions and depends on carrier support for certain 5G and LTE radio frequencies. Contact your service provider for more information regarding international roaming policies and rates.
Information on iPhone support for 5G and LTE networks by carrier and country or region (Opens in a new window)
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Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup, and you’ll be ready to go in minutes.
Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all your data transferred, free of charge (iOS 15 required).
With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.
If you are switching from Android, you need to download the “Move to iOS” app first and follow the setup process on your new iPhone.
To learn how to transfer data to your new iPhone, see support.apple.com/en-au/HT201269 (Opens in a new window).
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Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.
Learn more about returns, refunds and exchanges (Opens in a new window)
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Your new iPhone comes with so much more.
Apple TV+
You could get three free months of binge-worthy original films and series.°°
Apple Music
You could get six free months of songs, playlists and live radio — all ad-free.°°
Apple Fitness+
You could get three free months of workouts, from HIIT to Meditation.°°
Apple Arcade
You could get three free months of incredibly fun, uninterrupted gameplay.°°
New
The ultimate iPhone.
From
A$1,849
6.7″ or 6.1″
Super Retina XDR display footnote ¹
ProMotion technology
Always-On display
Titanium with textured matt glass back
Action button
Dynamic Island
A magical way to interact with iPhone
A17 Pro chip with 6-core GPU
Pro camera system
48MP Main | Ultra Wide | Telephoto
Super-high-resolution photos
(24MP and 48MP)
Next-generation portraits with Focus and Depth Control
Up to
10x
optical zoom range
Emergency SOS
Emergency SOS via satellite footnote ³
Crash Detection footnote ⁴
Up to 29 hours video playback footnote ⁵
USB‑C
Supports USB 3 for up to 20x faster transfers footnote ⁷
Face ID
New
A total powerhouse.
From
A$1,499
6.7″ or 6.1″
Super Retina XDR display footnote ¹
—
—
Aluminium with colour-infused glass back
Ring/Silent switch
Dynamic Island
A magical way to interact with iPhone
A16 Bionic chip with 5-core GPU
Advanced dual-camera system
48MP Main | Ultra Wide
Super-high-resolution photos
(24MP and 48MP)
Next-generation portraits with Focus and Depth Control
Emergency SOS
Emergency SOS via satellite footnote ³
Crash Detection footnote ⁴
Up to 26 hours video playback footnote ⁵
USB‑C
Supports USB 2
Face ID
As amazing as ever.
From
A$1,299
6.7″ or 6.1″
Super Retina XDR display footnote ¹
—
—
Aluminium with
glass back
Ring/Silent switch
A15 Bionic chip
with 5-core GPU
Dual-camera system
12MP Main | Ultra Wide
—
Portrait mode with Focus and Depth Control
Emergency SOS
Emergency SOS via satellite footnote ³
Crash Detection footnote ⁴
Up to 26 hours video playback footnote ⁵
Lightning
Supports USB 2
Face ID
Serious power. Serious value.
From
A$719
4.7″
Retina HD display
—
—
Aluminium and
glass
Ring/Silent switch
A15 Bionic chip
with 4-core GPU
Single-camera system
12MP Main
—
Portrait mode with Depth Control
Emergency SOS
—
—
Up to 15 hours video playback footnote ⁶
Lightning
Supports USB 2
Touch ID
Compare all iPhone models
