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Interactive Case Studies

December 18, 2009

The Issue: Premium Efforts Needed at Hanover

When Fred Eppinger joined Hanover Insurance Group (THG) as CEO back in 2003, the company was close to bankruptcy. A disastrous stock market plunge had badly hurt ...

December 11, 2009

The Issue: NPower's Philanthropy Challenge

Barely a year ago, when former investment banker Stephanie Cuskley took the CEO spot at NPower, a nonprofit organization created in 1999 to connect other nonprofits ...

December 4, 2009

The Issue: Reform in the Era of Health-Care Reform

Imagine trying to turn around a struggling hospital that just four years ago was facing multimillion-dollar losses, despite an annual government subsidy of $10.7 ...

November 20, 2009

The Issue: Coping with Catastrophe

These are challenging times for all chief executives, but it's fair to say that John Sheptor has had a tougher time than most over the past two years. On Feb. 7, 2008,...

November 6, 2009

The Issue: Hickory Farms' Smokin' Turnaround Plan

Hickory Farms, known for holiday gift baskets loaded with sausages, hams, and cheeses, realized it was trying to be too much to too many people, and as a result, was ...

March 31, 2009

Issue: Cigna's In-House Compassion

With headlines about massive layoffs in the news, there also comes a less glaring woe: survivor guilt, the despair employees feel when their coworkers lose their jobs....

March 17, 2009

The Issue: More Effective Pharmaceutical Research

When Pfizer CEO Jeffrey B. Kindler first tried to recruit Corey Goodman to lead the company's San Francisco-based Biotherapeutics and Bioinnovations Center in the ...

February 24, 2009

Issue: A Good Employee Turns Scratchy

Beth Waggoner* watched in amazement as a promising employee she had promoted performed so poorly it put an entire organization in danger of sinking. An accountant who ...

June 4, 2008

The Issue: Talking About Depression at Work

Diane Coutu had suffered from depression for most of her life, but the revelation that compelled her to seek treatment occurred, surprisingly enough, in the workplace....

March 18, 2008

The Issue: Putting the 'R' Back in R&D

Anne Mulcahy sits comfortably in her chair at the 92nd Street Y in New York City talking about Xerox's new logo. "You sort of have to transform your business before ...

March 10, 2008

The Issue: New Franchise Is a Tough Sell

Less than a year after launching three small, independent gyms near Minneapolis, Peter Taunton believed he had a business concept ripe for franchising. His Snap ...

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