ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
Planned Maintenance to ANZ Cashactive Control and Virtual Australian services on 17 May 2024
Completed - The scheduled maintenance has been completed.
May 17, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 AEST
Scheduled - Please be advised we are undertaking planned maintenance to the ANZ Cashactive Control and Cashactive Virtual applications in Australia from 19:00 AEST until 22:00 AEST on Friday 17 May 2024. During this period, users will be unable to access the services.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
May 14, 11:16 AEST
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
New Zealand Foreign Exchange contracts not available in ANZ Transactive - Global
Resolved - The incident has been resolved
May 14, 11:07 AEST
Update - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)
May 14, 11:06 AEST
Update - We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)
May 14, 10:53 AEST
Investigating - Please be advised we are currently experiencing an issue with Foreign Exchange pre-booked deals for New Zealand accounts in ANZ Transactive - Global. Users are unable to view and apply pre-booked Foreign Exchange rates for cross-border/ International payments from New Zealand domiciled accounts. ANZ is currently investigating the issue and we will provide further updates as soon as practical.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)
May 14, 09:59 AEST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
Planned maintenance for ANZ Transactive - Global on 11-12 May 2024
Completed - The scheduled maintenance has been completed.
May 11, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 AEST
Scheduled -

Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 20:00 AEST on Saturday 11 May 2024 until 01:00 AEST on Sunday 12 May 2024. During the outage, ANZ Transactive - Global and associated applications will not be available.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Global
May 6, 11:40 AEST
May 10, 2024

No incidents reported.

May 9, 2024
Issue with Login to ANZ Transactive-Global
Resolved - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Global
May 9, 10:50 AEST
Update - We are continuing to investigate this issue where customers are experiencing intermittent login when accessing ANZ Transactive – Global . Customers are advised to clear browser cache and cookies and re-attempt to login.

We apologise for the inconvenience.

Impacted Geographies: Global
May 9, 10:09 AEST
Investigating - Please be advised that we are working to resolve an issue with ANZ Transactive – Global affecting Login. Some users might experience intermittent Error 22 issues while navigating to ANZ.com.

We apologise for any inconvenience and will advise when resolved.

Impacted Geographies: Global
May 9, 08:44 AEST
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
Scheduled NZ Payment Industry Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:30 AEST
Scheduled -

Due to planned Industry Maintenance please be advised, Payments made to and from other banks between 23:30 NZT Saturday 04th May and 17:00 NZT Sunday 05th May will experience processing delays.


Payments made between ANZ accounts during this time will not be affected.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience caused.


Impacted Geographies: New Zealand (Domestic Payments Only)
Apr 29, 15:37 AEST
May 4, 2024
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