MongoDB Cloud Status

MongoDB Cloud

All Systems Operational

MongoDB Cloud Operational

MongoDB Support Portal Operational

MongoDB Atlas App Services and Device Sync Operational

MongoDB Atlas Data Federation and Online Archive Operational

MongoDB Charts Operational

MongoDB Atlas Stream Processing Operational

MongoDB Atlas for Government Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

MongoDB Atlas: Invoice summaries are not loading

Resolved - This incident has been resolved.
May 6, 17:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 17:43 UTC

Identified - We have identified an issue where invoice summaries in the billing overview page and the individual invoice pages are not loading. This also affects PDF and CSV downloads of invoices.
May 6, 17:19 UTC

MongoDB Atlas and Cloud Manager: Degraded Performance for Atlas and Cloud Manager UI and API Operations

Resolved - This incident has been resolved.
May 6, 17:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:49 UTC

Identified - We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customer clusters appear unaffected at this time.

We are actively investigating the issue.
May 6, 16:38 UTC

MongoDB Cloud: Billing operations will be read-only

Completed - The scheduled maintenance has been completed.
May 6, 16:00 UTC

Verifying - Verification is currently underway for the maintenance items.
May 6, 15:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 UTC

Scheduled - On 6 May 2024 between 15:00 and 16:00 UTC, billing operations will be in read-only mode for approximately 10 minutes. During that time, the following operations will fail (via API or web UI):

- Adding or updating payment methods. This includes adding a new credit card or PayPal account, linking a Marketplace subscription, and applying Activation Codes or Promotional Codes.
- Configuring cross-organization billing. This includes creating a new linkage or adding new Organizations to an existing linkage.
- Updating billing address.
- Retrying payments.
- Purchasing Flex Consulting.
- Changing an Organization's plan. This includes upgrades and downgrades to both Cloud Manager and Atlas support plans.
- Creating or deleting an Organization.
- Using the "Terminate all paid services" button.
- The Cost Explorer page will not work.
Apr 30, 16:58 UTC

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

Data Federation errors when querying user-owned Azure containers

Resolved - This incident has been resolved.
May 2, 20:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 20:14 UTC

Identified - We've identified an issue that may cause Data Federation queries against data in user-owned Azure containers to fail and are working on a fix. Queries against Atlas clusters and Online Archives are unaffected.
May 2, 19:58 UTC

Degraded Performance: Atlas UI and API Operations

Resolved - We have resolved the issue and all systems are operating normally
May 2, 01:26 UTC

Monitoring - We have identified the issue and implemented a fix.

Users should experience normal API response times and can access the UI once again. We are actively monitoring to ensure the system remains stable.
May 2, 01:16 UTC

Update - We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customers may experience delays applying updates to their cluster.

We are continuing to investigate the issue.
May 2, 01:00 UTC

Update - We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customer clusters appear unaffected at this time.

We are actively investigating the issue.
May 2, 00:46 UTC

Investigating - We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

We are actively investigating the issue.
May 2, 00:33 UTC

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Billing operations delayed

Resolved - All billing operations have resumed normal operation. Thank you for your patience.
Apr 25, 19:58 UTC

Update - We are continuing to work on a fix for this issue and expect normal billing operation to resume by 11:00am ET on Thursday, April 25, 2024.
Apr 24, 19:57 UTC

Identified - Atlas is currently experiencing an issue with billing, so daily updates to bills will be delayed. Additionally, any changes to payment methods made on April 23, 2024 between 1:15pm ET and 2:50pm ET may not be visible. Fixes for both are in progress, and normal operation is expected to resume within 24 hours.
Apr 23, 23:33 UTC

Apr 24, 2024