ICANN Contractual Compliance Metrics December 2022 to November 2023

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	Average
Received Abuse Complaints	372	445	412	676	571	439	372	432	474	507	505	605	484
Complaint Categories
Pharming, phishing	172	219	194	444	372	226	177	232	269	269	282	340	266
Malware, botnet	37	73	69	100	84	65	44	47	50	53	57	145	69
Spam	56	143	127	340	253	94	91	88	125	98	93	97	134
Counterfeiting	55	80	84	112	108	70	59	94	72	66	108	230	95
Fraudulent, deceptive practices	201	269	242	328	291	277	223	289	330	312	309	431	292
Pharmaceutical	21	40	55	79	56	46	34	67	35	21	12	21	41
Trademark or copyright infringement	128	163	164	204	193	173	154	161	168	177	173	311	181
Abuse contact / procedures information	50	76	89	121	106	87	64	97	67	63	62	73	80
Other	48	74	71	91	68	66	66	85	73	61	79	103	74

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	Average	%
Closed Abuse Complaints	191	575	394	673	551	461	365	518	408	479	527	531	473	100%
Closed as Invalid	137	491	335	587	474	383	309	446	358	428	445	462	405	86%
Sent to Registrar	54	84	59	86	77	78	56	72	50	51	82	69	68	14%
By Complaint Category
Pharming, phishing
Closed as Invalid	71	219	140	373	305	190	141	260	191	233	229	265	218	84%
Sent to Registrar	35	57	32	54	36	45	29	49	30	33	55	34	41	16%
Malware, botnet
Closed as Invalid	13	75	59	62	56	49	42	118	51	47	55	117	62	94%
Sent to Registrar	1	8	3	4	2	3	3	4	3	2	7	5	4	6%
Spam
Closed as Invalid	27	122	118	307	217	77	83	157	90	103	93	76	123	93%
Sent to Registrar	6	11	13	12	3	13	6	10	7	5	11	5	9	7%
Counterfeiting
Closed as Invalid	25	93	58	76	67	56	48	160	55	60	91	159	79	90%
Sent to Registrar	10	9	3	14	4	9	8	13	8	7	17	11	9	10%
Fraudulent, deceptive practices
Closed as Invalid	89	300	209	250	225	237	194	324	243	272	291	324	247	88%
Sent to Registrar	25	34	17	47	42	41	33	36	31	31	46	40	35	12%
Pharmaceutical
Closed as Invalid	5	36	47	43	26	32	32	137	34	17	14	9	36	92%
Sent to Registrar	2	3	2	4	3	2	3	2	3	5	5	2	3	8%
Trademark or copyright infringement
Closed as Invalid	57	177	126	138	139	139	120	219	132	136	163	224	148	85%
Sent to Registrar	20	32	16	35	29	35	23	33	12	17	30	28	26	15%
Abuse contact / procedures information
Closed as Invalid	25	83	72	82	78	66	64	176	53	56	61	60	73	96%
Sent to Registrar	4	2	1	2	2	3	5	1	4	4	4	4	3	4%
Other
Closed as Invalid	10	93	62	79	68	55	59	82	62	49	81	68	64	91%
Sent to Registrar	8	3	5	9	6	6	5	6	4	3	6	7	6	9%