ICANN Contractual Compliance Metrics April 2022 to March 2023

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	APR 22	MAY 22	JUN 22	JUL 22	AUG 22	SEP 22	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	Average
Received Abuse Complaints	251	282	299	306	355	344	346	300	372	445	412	676	366
Complaint Categories
Pharming, phishing	135	126	172	164	158	154	155	163	172	219	194	444	188
Malware, botnet	27	36	31	35	39	34	40	36	37	73	69	100	46
Spam	67	57	64	76	70	83	102	75	56	143	127	340	105
Counterfeiting	34	38	35	47	42	43	43	51	55	80	84	112	55
Fraudulent, deceptive practices	138	157	158	161	205	188	165	186	201	269	242	328	200
Pharmaceutical	10	12	15	26	13	5	14	8	21	40	55	79	25
Trademark or copyright infringement	91	83	94	98	141	114	113	123	128	163	164	204	126
Abuse contact / procedures information	52	40	35	28	46	53	30	43	50	76	89	121	55
Other	43	52	48	55	54	44	47	48	48	74	71	91	56

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	APR 22	MAY 22	JUN 22	JUL 22	AUG 22	SEP 22	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	Average	%
Closed Abuse Complaints	289	265	295	279	371	337	378	276	191	575	394	673	360	100%
Closed as Invalid	223	224	239	228	291	282	310	215	137	491	335	587	297	82%
Sent to Registrar	66	41	56	51	80	55	68	61	54	84	59	86	63	18%
By Complaint Category
Pharming, phishing
Closed as Invalid	126	92	137	125	129	112	130	109	71	219	140	373	147	80%
Sent to Registrar	29	23	25	27	48	32	33	35	35	57	32	54	36	20%
Malware, botnet
Closed as Invalid	27	29	26	28	38	29	39	34	13	75	59	62	38	90%
Sent to Registrar	2	5	2	4	4	1	5	6	1	8	3	4	4	10%
Spam
Closed as Invalid	58	48	54	63	66	79	104	61	27	122	118	307	92	92%
Sent to Registrar	12	6	7	8	8	2	6	7	6	11	13	12	8	8%
Counterfeiting
Closed as Invalid	28	32	28	34	37	36	41	32	25	93	58	76	43	86%
Sent to Registrar	6	1	5	4	13	8	8	8	10	9	3	14	7	14%
Fraudulent, deceptive practices
Closed as Invalid	122	133	132	130	172	149	162	143	89	300	209	250	166	86%
Sent to Registrar	29	14	22	19	38	28	36	25	25	34	17	47	28	14%
Pharmaceutical
Closed as Invalid	10	6	16	15	9	4	11	7	5	36	47	43	17	85%
Sent to Registrar	3	-	3	5	10	-	1	5	2	3	2	4	3	15%
Trademark or copyright infringement
Closed as Invalid	87	55	74	67	116	88	98	82	57	177	126	138	97	80%
Sent to Registrar	31	17	23	20	32	25	29	22	20	32	16	35	25	20%
Abuse contact / procedures information
Closed as Invalid	43	37	33	22	45	50	34	34	25	83	72	82	47	96%
Sent to Registrar	2	4	5	1	-	2	3	2	4	2	1	2	2	4%
Other
Closed as Invalid	32	37	48	43	49	38	49	43	10	93	62	79	49	89%
Sent to Registrar	13	1	7	9	3	8	6	4	8	3	5	9	6	11%