ICANN Contractual Compliance Metrics July 2021 to June 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	JUN 22	Average
Received Abuse Complaints	249	284	295	286	294	278	273	307	353	251	282	299	288
Complaint Categories
Pharming, phishing	105	110	119	130	127	131	105	153	129	135	126	172	129
Malware, botnet	30	29	31	44	36	40	44	49	34	27	36	31	36
Spam	53	60	79	74	66	68	53	61	65	67	57	64	64
Counterfeiting	29	40	44	54	53	46	35	46	42	34	38	35	41
Fraudulent, deceptive practices	158	179	174	174	180	168	148	170	167	138	157	158	164
Pharmaceutical	21	26	22	14	28	20	16	8	13	10	12	15	17
Trademark or copyright infringement	73	92	103	115	116	103	107	113	168	91	83	94	105
Abuse contact / procedures information	52	46	65	53	49	52	45	57	34	52	40	35	48
Other	58	58	65	59	60	43	55	56	43	43	52	48	53

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	JUN 22	Average	%
Closed Abuse Complaints	574	519	346	309	276	213	324	309	367	289	265	295	341	100%
Closed as Invalid	540	452	270	255	234	190	267	266	305	223	224	239	289	85%
Sent to Registrar	34	67	76	54	42	23	57	43	62	66	41	56	52	15%
By Complaint Category
Pharming, phishing
Closed as Invalid	237	174	108	114	109	92	113	129	110	126	92	137	128	86%
Sent to Registrar	11	26	28	20	11	11	21	17	28	29	23	25	21	14%
Malware, botnet
Closed as Invalid	76	50	33	36	39	24	46	50	32	27	29	26	39	93%
Sent to Registrar	0	3	3	1	2	3	5	4	3	2	5	2	3	7%
Spam
Closed as Invalid	123	103	77	63	60	52	57	57	63	58	48	54	68	92%
Sent to Registrar	2	6	11	7	1	1	10	6	6	12	6	7	6	8%
Counterfeiting
Closed as Invalid	100	58	46	46	43	31	40	36	45	28	32	28	44	88%
Sent to Registrar	4	11	8	8	5	2	7	3	13	6	1	5	6	12%
Fraudulent, deceptive practices
Closed as Invalid	315	286	168	159	149	110	156	138	156	122	133	132	169	87%
Sent to Registrar	14	38	40	25	18	11	33	22	37	29	14	22	25	13%
Pharmaceutical
Closed as Invalid	33	25	28	7	24	9	16	11	14	10	6	16	17	81%
Sent to Registrar	3	15	6	7	8	1	3	1	1	3	0	3	4	19%
Trademark or copyright infringement
Closed as Invalid	190	133	101	94	95	62	100	95	136	87	55	74	102	82%
Sent to Registrar	11	25	35	19	19	10	26	19	30	31	17	23	22	18%
Abuse contact / procedures information
Closed as Invalid	82	81	60	57	46	36	49	54	38	43	37	33	51	93%
Sent to Registrar	6	7	9	4	2	0	2	3	7	2	4	5	4	7%
Other
Closed as Invalid	122	97	58	53	46	31	47	52	50	32	37	48	56	88%
Sent to Registrar	6	14	12	11	10	3	12	4	4	13	1	7	8	13%