ICANN Contractual Compliance Dashboard for December 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type December 2018 Closed before 1st
Inquiry / Notice
Abuse6229
Customer Service159
Data Escrow2-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)118
Domain Deletion7459
Domain Renewal6344
Failure To Notify22
Fees1-
Privacy/Proxy21
Registrar Contact1110
Registrar Information Specification (RIS)11
Registrar Other2-
Reseller Agreement1-
Transfer267192
Uniform Domain-Name Dispute-Resolution (UDRP)224
WHOIS Format2825
WHOIS Inaccuracy
breakdown in italics		1121691
Quality Review2-
Bulk Submission566
Individual Submission1063685
Accuracy Reporting System--
WHOIS Service Level Agreements2717
WHOIS Unavailable3221
Total17441113

Compliance Process Volume & Turnaround Time

December 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent37912
Volume 2nd Notice Sent736.8
Volume 3rd Notice Sent56.5
Volume Breach131.0
Volume Suspension-71.0
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 1,519

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints December 2018
New gTLD
Other5
Registrar Abuse contact1
Spam1
Trademark or Copyright Infringement1
New gTLD Total8
Legacy gTLD
N/A116
Fraudulent, deceptive practices7
Malware, Botnet1
Other8
Pharming, Phishing3
Pharming, Phishing | Trademark or Copyright Infringement1
Spam5
Trademark or Copyright Infringement7
Legacy gTLD Total48
Not Specified2
N/A16
Not Specified Total6
Details on Abuse Complaints Total62
Details on Transfer Complaints December 2018
New gTLD
N/A13
New gTLD Total3
Legacy gTLD
N/A1213
Change of Registrant1
Transfer9
Unauthorized Change of Registrant1
Unauthorized Transfer5
Unauthorized Transfer | Unauthorized Change of Registrant1
Legacy gTLD Total230
Not Specified2
N/A134
Not Specified Total34
Details on Transfer Complaints Total267
Details on WHOIS Inaccuracy Complaints December 2018
New gTLD
N/A147
Operability - WHOIS data inaccuracy1
New gTLD Total48
Legacy gTLD
NA 1870
Identity1
Operability - WHOIS data inaccuracy119
Operability - Whois data inaccuracy | Operability - Whois data not available5
Legacy gTLD Total995
Not Specified2
N/A178
Not Specified Total78
Details on WHOIS Inaccuracy Complaints Total1121

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type December 2018
Children | Intellectual PropertyWHOIS Inaccuracy1
Corporate IdentifiersAbuse1
FinancialAbuse1
Intellectual PropertyWHOIS Inaccuracy10
Total13

Registries

Registry Complaint Volume & Distribution

Complaint Type December 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data64
Bulk Registration Data Access1-
Public Interest Commitments (PIC)12
Registry Fees2-
Registry Other31
Service Level Agreement1-
Service Level Agreement Alerts7-
Uniform Rapid Suspension (URS)-1
Zone File Access121
Total339

Compliance Process Volume & Turnaround Time

December 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent256.3
Volume 2nd Notice Sent65.3
Volume 3rd Notice Sent23.3
Volume Breach2105.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 34

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type December 2018
FinancialAbuse Contact Data1
Intellectual PropertyAbuse Contact Data1
Total2

Complaint Volume & Closure Rate

Volume Trend

Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18Oct-18
3060330830283036297928292378542246872100211922951777

Total Volume

Counts November 2018 December 2018
Total New2,2951,777
Total Closed1,9981,553

Closure Rates

Stage November 2018 December 2018
Received All
Target ≥ 55%		60%51%
Current Month47%26%
Before 1st Inquiry / Notice49%37%
Before 2nd Inquiry / Notice10%12%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures November 2018 December 2018
Open to 1st Inquiry / Notice1.31.3
2nd WIP5.62.8
3rd WIP3.53.8
Formal Notices1.01.0

Contractual Compliance Overall Process Turnaround Time

Measures November 2018 December 2018
Received to Closed1213

Note: Average Turnaround Time is shown in business days.

Back to Compliance Dashboard Reports