Sub-group Members: Alan Greenberg, Avri Doria, Beth Bacon, Cheryl Langdon-Orr, George Sadowsky, Greg Shatan, Herb Waye, Jeff Neuman, Jordan Carter, Julf Helsingius (10)
Staff: Bernie Turcotte, Brenda Brewer, Karen Mulberry, Patrick Dodson, Theresa Swinehart (5)
Apologies:
** If your name is missing from attendance or apology, please send note to acct-staff@icann.org **
Transcript
Recording
Notes including relevant portions of the chat):
10 Participants at start of call
Avri Doria – Only item on the agenda is the review of the note from JC.
Jordan Carter – (presentation of document)
Avri Doria – do we have the issues right? Any comments?
Cheryl Landon-Orr – articulation of the two primary issues is fine but doubt the plenary will have any wisdom for us.
George Sadowsky – Issue 1 – you have a short term problem in establishing effective communication with staff – there may be a longer term problem. The short term problem can be solved but if there is a longer term one you are correct to raise it.
Alan Greenberg – Agree with GS – Said differently this group having great difficulty in working with staff is indicative of the great difficulties we as volunteers in the community very often have in working with staff is VERY indicative.
Jordan Carter – Do not see this as a lack of support – but this is different than the usual working method of volunteers developing a paper and then working with staff – here we have to work with staff during the development. This is an unusual way of working and calling it out may help get what we need.
Avri Doria – Does not really capture the issues some groups are having with staff – and because people fear retaliation so do not want to formally provide input on this.
Alan Greenberg – JC description how it should work is overly simplistic – a lot of the other things we do in working with staff trying to make things work overall requires a more interactive and collegial process which does not always happen.
Greg Shatan: Alan's discussion highlights the kind of "deeper dive" we need to do as we narrow our focus from the meta-analysis of the first iteration.
Jordan Carter: yup
Cheryl Langdon-Orr (CLO): indeed
Jeff Neuman – Finally I can say we will publicly release a letter we have sent to the ICANN Board as a follow up to an original letter in December – we will not release the original given there are name cited in it – however the second letter contains principles and recommendations.
Avri Doria – Maybe we need a 1A and 1B on how to work effectively.
Jordan Carter – do not think so.
Avri Doria – Any comments on the second point?
George Sadowsky – Pleased to see how this is phrased and reflects the conversation of the last meeting. Suggest we use the issues that have come in the course of this work and what can be used to solve these things as they come up – this is pretty close to that.
Jordan Carter: "Proposes solutions to resolve those problems or mechanisms that could resolve them as they arise from time to time". This should probably capture this.
George Sadowsky – I like it. Specific complaints that have been made could be used in stress tests to see if the solutions work.
Jordan Carter: the effect of the change would be, overall, to get us focused on the issues raised or identified, and solutions, or ways to prevent recurrence
Jordan Carter: (the change of scope, that is)
Avri Doria – Any other comments? (none)
Jordan Carter: thanks all
Jordan Carter: great feedback
Jordan Carter: it feels like a more solid direction to be going
Cheryl Langdon-Orr (CLO): all good
Avri Doria – any other points or comments (none). JC and I will finalize this document to send in to the plenary.
Documents Presented
Chat Transcript
Brenda Brewer: (3/2/2017 12:27) Good day all and welcome to Staff Accountability Subgroup Meeting #11 on 2 March 2017 @ 19:00 UTC!
Julf Helsingius: (12:57) Good evening
Herb Waye Ombuds: (12:58) Hello everyone
George Sadowsky: (12:59) Please, I am prohibited from joining the conversation and speaking. Please change my settings.
Julf Helsingius: (13:00) Avri: was that a heavy sigh?
Brenda Brewer: (13:00) George, I have nothing blocking you today. Please log in again to Adobe if possible.
Julf Helsingius: (13:01) urgh
George Sadowsky: (13:01) OK, logging off and re-entering.
Julf Helsingius: (13:01) Only my second call today, and it is only 8pm here...
Bernard Turcotte Staff Support: (13:01) having audio issues will re log in
George Sadowsky: (13:02) Thx Brenda, back in and can join with microphone operational
Bernard Turcotte Staff Support: (13:02) audio seems down for me can anyone talk for a sound check?
Cheryl Langdon-Orr (CLO): (13:02) the call my phone option is failing again!
Cheryl Langdon-Orr (CLO): (13:04) only through the AC which is not optimal am brings in echo
Brenda Brewer: (13:05) This adobe room is being rebuilt after this call.
Brenda Brewer: (13:05) Apologies for the AC issues.
Herb Waye Ombuds: (13:05) sorry not my jurisdiction... Adobe is on its own
Cheryl Langdon-Orr (CLO): (13:06) really an issue I trust It is addressing it urgently Brenda and
Cheryl Langdon-Orr (CLO): (13:06) Jordan try to speak up a bit
Julf Helsingius: (13:07) @Brenda: rebuilt, bit by bit?
Brenda Brewer: (13:08) fingers crossed complete overhaul!!!
Jordan Carter: (13:10) I don't mind if that happens at this stage Cheryl, tho I would welcome that wider read
Jordan Carter: (13:11) it's just about a different method of working, I think - very solveable
Cheryl Langdon-Orr (CLO): (13:12) pointing them is fine getting them to look/read and analysing the docs another matter all together
Cheryl Langdon-Orr (CLO): (13:12) point well made Alan
Cheryl Langdon-Orr (CLO): (13:12) a cultural change is needed
George Sadowsky: (13:13) I htink that Jordan is correct
Cheryl Langdon-Orr (CLO): (13:13) True... but...... ...
Jeff Neuman: (13:14) I can :)
Jeff Neuman: (13:14) I am sneding to the group on e-mail shortly.
Jordan Carter: (13:15) I really think that a focus on id'ing prolems and working up solutions is much more useful
Jordan Carter: (13:15) i'm just sorry we got to that method change late
Jordan Carter: (13:15) Alan - yes, it is, but I was using it as a "contrast" with this
Jordan Carter: (13:16) great context / useful
Jordan Carter: (13:16) and it has to be OK for it to be that, right
Jordan Carter: (13:16) as opposed to "omg staff capture"
Greg Shatan: (13:17) Alan's discussion highlights the kind of "deeper dive" we need to do as we narrow our focus from the meta-analysis of the first iteration.
Jordan Carter: (13:17) yup
Cheryl Langdon-Orr (CLO): (13:17) indeed
Jordan Carter: (13:19) i have a hard stop quite shortly
Jordan Carter: (13:19) (I have to speak at a seminar about the transition!)
Greg Shatan: (13:20) That old thing?
Jordan Carter: (13:20) "Proposes solutions to resolve those problems or mechanisms that could resolve them as they arise from time to time"
Jeff Neuman: (13:22) I just sent the e-mail. Please let me know if you all get it. Bernie - are you on that list and will you get the copy?
Jordan Carter: (13:22) the effect of the change would be, overall, to get us focused on the issues raised or identified, and solutuons, or ways to prevent recurrance
Jordan Carter: (13:22) (the change of scope, that is)
Greg Shatan: (13:22) WS2 is supposed to use Stress Tests, just like WS1.
Jordan Carter: (13:22) thanks all
Jordan Carter: (13:23) great feedback
Jordan Carter: (13:23) it feels like a more solid direction to be going
Cheryl Langdon-Orr (CLO): (13:23) all good
Jordan Carter: (13:23) Jeff - your letter is on the list
Jordan Carter: (13:23) I will work with Avri to finalise the text and send it in
Cheryl Langdon-Orr (CLO): (13:23) thanks Jeff
Jeff Neuman: (13:24) Thanks.....it was a challenge getting this to you
Julf Helsingius: (13:24) Thanks, Avri!
Jeff Neuman: (13:24) Please let me know if you have any questions on the letter
Jordan Carter: (13:24) ta all
Herb Waye Ombuds: (13:24) bye folks
Greg Shatan: (13:24) Thank you all.
Theresa Swinehart: (13:24) thanks all
Cheryl Langdon-Orr (CLO): (13:24) bye
