Background of the CIP-CCG
Recent Blog post including activities of representatives at ICANN79 meeting.
Aim
Implementation of the Third Accountability and Transparency Review (ATRT3) Recommendation 3.6 to evolve Organizational Reviews into a Continuous Improvement Program (CIP).
Introduction
The Third Accountability and Transparency Review (ATRT3) Recommendation 3.6 calls for Organizational Reviews to evolve into a Continuous Improvement Program (CIP). The recommendation to create a Continuous Improvement Program states that ICANN org shall work with each Supporting Organization (SO), Advisory Committee (AC) and their stakeholder groups, and the Nominating Committee (NC) to establish a Continuous Improvement Program. It will
include an annual satisfaction survey of members/participants and a regular assessment, including a summary of continuous improvements published at least every three years.
The initial development phase, CIP Framework Development, is estimated to take up to 12 months, concluding by December 2024. CIP Assessment Period 1 is estimated to begin in 2024 and conclude at the end of 2027 (3 years), and CIP Assessment Period 2 is estimated to begin in 2028 and conclude at the end of 2030 (3 years). In tandem, work is underway to implement ATRT3 Recommendation 3.5, calling for a Holistic Review. The ICANN Board has directed that both the Holistic Review and the CIP begin as pilots. The results of the CIP assessment(s) will inform the Pilot Holistic Review and eventual Holistic Review.
ALAC/At-Large Representatives
| Representing | Name | Representative/Alternate |
| ALAC | Cheryl Langdon-Orr | Representative |
| ALAC | Tommi Karttaavi | Alternate |
| AFRALO | Bram Fudzulani | Representative |
| AFRALO | Chokri Ben Romdhane | Alternate |
| APRALO | Amrita Choudhury | Representative |
| APRALO | Justine Chew | Alternate |
| EURALO | Sébastien Bachollet | Representative |
| EURALO | Natalia Filina | Alternate |
| LACRALO | Carlos Aguirre | Representative |
| LACRALO | Christelle Vaval | Alternate |
| NARALO | Alan Greenberg | Representative |
| NARALO | Bill Jouris | Alternate |
References
Continuous Improvement Program Home
Continuous Improvements Program Cross-Community Group (CIP-CCG) Terms of Reference
2024 Meeting links
March 6 at ICANN79
Audio recording: EN (01:01:32)
Zoom recording: HERE
Transcript: EN
Zoom Chat Transcript: EN
Documents: Presentation Slides
Meeting Report: PDF
Current Activity of CIP-CCG a 'edit and revision of criteria and develop any S.M.A.R.T. 1 indicators for the Continuous improvement Program Framework in progress (as listed in Initial Activity data capture shown below as well as additions now made)' exercise. Project Timeline information regarding CIP-CCG work plan and the exercise below.
NOTE links here are to the prepared collaboration documents for community representatives:
ALAC Small Team for CIP activity
ALAC Current Doc in Review
AFRALO
EURALO
LACRALO
NARALO
1 S.M.A.R.T. indicators are 'Specific; Measurable; Attainable/Achievable; Realistic/Relevant; Timely/Time-Bound' use of these should result in objectives, aims or goals that are achievable, trackable and able to be measured for completion, compliance of 'success'. It is a way of designing and reviewing work (including CIP) that should provide both precision and clarity in the intent and a preplanned mechanism for measuring both progress and degree of success at completion. For a basic and general background see Wikipedia entry
Pre-planning activities and plans for CIP in the context of an ICANN CIP Framework (also S.M.A.R.T. ) for 2025-28 <sub pages need to be added>
ALAC (Committee Specific)
At-Large Community (ALSes, UIMs and IMs)
AFRALO
EURALO
LACRALO
NARALO
Initial Activity of the CIP-CCG a 'data capture' exercise. NOTE this table should match the CIP-CCG master sheet for this data capture (Reps must double check this)
Existing Continuous Improvement Activities for note at CIP-CCG call Feb 7th 2024 (baseline information/as at start 2024)
| ALAC/At-Large | Existing Continuous Improvement Activities: Link to wiki page(s) | Working Group(s)? Y/N | Publicly available? Y/N | Examples of challenges and improvements... |
|---|---|---|---|---|
| ALAC |
| Y various | Y see hyperlinked text. | Demonstrable improvements for the ALAC / At-Large community, in terms of 'fitness for purpose' and the 'continuing role of the ALAC / At-Large as well as various efficiencies and effectiveness have been seen as a result of current CIP activities listed 1, 2, 3, 4 and 6; 5 messaging methodologies and the 'At-Large Loop' is a test-bed situation and at this stage the process is too early to make assumptions on specific improvements, but the hypothesis is the community should be able to reliably assess and assume the most suitable communication approach for various messaging efforts as a result of the program. Challenges in particular include:- Implementation of Recommendation 16 from the 2nd At-Large Review, relates to the establishment and collection of consistent performance metrics; in its implementation planning the ALAC noted that regarding this matter ' ...The ALAC has had a Metrics WG and an ALS Review Taskforce, both of which largely went into stasis during the IANA Transition and Accountability efforts. It proposed to revive this activity as part of the At-Large Review Implementation.' The ALAC noted further '...that regional differences make it more difficult to have uniformity over participation metrics, but agrees that is an important target. The ALAC notes that collecting such statistics is a staff-intensive operation.' The ALAC was advised that there was an opportunity to streamline some aspects of metrics data capture and reporting with the planned ICANN.org implementation of a CRM tool once this tool was eventually rolled out to At-Large it was envisaged that implementation planning would be '... Nine months to design, staff and newly constituted ALAC Metrics WG and then ongoing, with a checkpoint one year after collection starts, all presuming availability of staff resources. ' A current challenge is that the proposed CRM tool was never rolled out to At-Large and we are unaware of any non intensive staff input option that exists for use at this time, yet there are still useful baseline data being captured regarding attendance at meetings and calls etc., A current improvement note is that since this outstanding matter was held 'in stasis' most if not all Regional At-Large Organizations (RALOs) have reviewed or are reviewing their Rules to incorporate the recommendations from the ALS and UIM Mobilization WG's both sets of recommendations clarified and established baseline expectations and performance metrics for At-Large; some setting in their reviewed Rules additional and often harmonized with other RALO Rules sections or adjuncts on 'Metrics' and several are also starting to collect and report on, in various ad lib and ad hoc ways, statistics around performance. This will be useful for later harmonization and activity improvement efforts. |
| AFRALO | ||||
| APRALO | 1.APRALO Rules of Procedure (RoP) Review Working Group Review, implementation of accepted relevant recommendations from the 2nd At-Large Review, in particular via:
Consideration of learnings from growth of APRALO, past, ongoing RALO administration issues, and future-proofing where feasible | Y | Y | Challenges re RoP review:
Improvements:
|
2. APRALO Policy Forum Implementation of RALO engagement on APRALO Priorities as informed by ICANN’s Operating Priorities and APRALO Members, updated from time to time. Engagement focuses on consideration of ICANN policy development / implementation, especially those with specific impact or interest to the AP Region, as well as capacity building. | Y | Y | Challenges:
Improvements:
| |
3. APRALO General Assembly (GA) The APRALO GA is usually organized as a face-to-face or hybrid activity that brings together all the active members of APRALO. It is organized once about 5 years. The most recent GA was organized in Sep 2023 at Istanbul. One additional observation made about the General Assembly cycle of At-Large notes that AP's last GA was in Nov 2017 - 6 years prior to the 2023 Istanbul meeting (noting further that this meeting was unassociated with an ICANN Meeting as such and that the Board Meeting being held at the venue in the days before the GA did not result in other than 3 Board members interacting with the attendees; apparently this was a lack of communication issue. This alteration to the GA schedule has now set a precedent for APRALO to possibly have more regular gatherings 'out of synch' with public meetings - an issue especially as the region is so diverse and noting that our region is without the same benefits of more regular ICANN meetings being held within the region. This is a real loss to our region as where a GA can be associated with an ICANN Public meeting there is greater opportunity for deeper understanding about the ICANN community and its processes, and where APRALO fits into the scheme of things by our Members. | Y Ad Hoc WG | Y | Challenges:
Improvements APRALO General Assemblies, including the last one in 2023 at Istanbul, allows the APRALO community to re-orient itself to the evolving challenges that the ICANN At-Large Community faces. Specifically, the 2023 GA achieved the following:
| |
| EURALO | EURALO Rules of Procedure (RoP) Review, implementation of accepted relevant recommendations from the 2nd At-Large Review, in particular via:
Consideration of learnings from growth of EURALO, past, ongoing RALO administration issues, and futureproofing where feasible EURALO organized the 2023 election for the EURALO Board (2024-2025) based on the new (and first) ROP | N | Y EURALO ROP | Procedures and Policies |
| LACRALO | LACRALO during 2017 have had a Mediation Process to improve relations among subregions, and determine the representatives times to each one LACRALO is currently working on Metrics of participation After LACRALO GA on March, 2023 in CANCUN meeting the region decide to iniciate a future improve plan (under study) | Y Governance WG | IMPROVEMENTS Procedures to elect representatives by different subregions Improve a policy of conduct a GA Improve desition making - CHALLENGES Communication between subregions - specially with different languajes /cultures | |
| NARALO | NARALO Rules of Procedure (RoP) The NARALO RoP were completely re-written in 2017 and had a minor update in 2022. In 2024, The RoP will again be reviewed and updated as necessary. As well, the other related documents will be reviewed and updated as required. | TBD | Y |
