ZARC Customer Service Management to Change
Dear Customers,
Please note that we will be migrating to a new customer support management tool to enhance your customer support experience. We have considered and evaluated many options before deciding to transition from Kayako to the Jira Customer Service Management Platform.
This decision was driven by a number of key factors that we believe will enhance the overall customer experience and streamline our support processes, including but not limited to: providing a unified platform that will enable cohesive and efficient workflow; encouraging internal cross functional collaboration (communication and sharing of information) in an attempt to expedite resolution of customer queries; and providing access to robust reporting and analytic tools that will enable us to identify customer service gaps and implement remedial steps to promote operational efficiencies and effectiveness.
Change can be challenging but we believe that through proper planning and communication we can manage such transitions. Note that this transition is planned to take place from 31 January 2024 until 25 February 2024 and our support teams will be available at all times during the transition to ensure that there is minimal disruption to your ongoing support experience.
Please do not hesitate to contact support@registry.net.za or support@zarc.net.za should you have any questions or concerns.
We appreciate your continued trust and support as we work towards delivery of a more efficient and effective customer support experience.
Regards,
ZARC Team
Technical Support
All issues and questions relating to the ZA EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. If you have an account, please log on to the Registrar Portal and submit a support request online.
Registrar Noticeboard
Click here for the latest status updates.
Office Closure
Dear Registrar,
As Wednesday, 1 May approaches - a South African public holiday marking Workers' Day, we extend warm wishes for a safe and restful celebration to you and your family. Please be informed that our office will be closed on Wednesday, 1 May and will resume operations on Thursday, 2 May 2024. Support services will remain accessible during this period. Feel free to reach out to us via phone at +27 11 314 0077 or email us at support@zarc.net.za, and we will be happy to assist. We sincerely appreciate your ongoing support.
Warmest Regards,
The ZARC Team.